Terms of Use

By accessing or using Ibraa Agency("Ibraa," "we," "us," or "our") website, platform, and services (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and Ibraa Agency. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after any changes constitutes acceptance of the new Terms.

Ibraa Agency provides the following professional services:

• Web Development — Custom web applications built with modern technologies including Next.js, React, and TypeScript.
• UI/UX Design — User interface and experience design with Figma prototypes and design systems.
• Mobile App Development — Native and cross-platform mobile applications.
• DevOps & Cloud Infrastructure — Server management, CI/CD pipelines, and cloud architecture.
• SEO & Performance Optimization — Technical SEO and Core Web Vitals optimization.
• Maintenance & Support — Ongoing technical support and updates.
• Digital Products — Premium templates, UI kits, and cloud configuration templates.

All services are subject to a separate Project Agreement or Statement of Work (SOW) that outlines specific deliverables, timelines, and pricing.

When engaging Ibraa Agency's services, you agree to:

• Provide accurate, complete, and current information about your project requirements.
• Respond to communications and provide feedback within reasonable timeframes.
• Provide necessary access credentials, content, and materials required for project completion.
• Review deliverables promptly and provide consolidated feedback.
• Make payments according to the agreed-upon schedule in your invoice.
• Not use our Services for any illegal, fraudulent, or unauthorized purposes.
• Not reverse engineer, copy, or resell our proprietary code, designs, or templates without explicit permission.

What you own:

• Upon full payment, you own the final deliverables specific to your project (website code, designs, content created specifically for you).
• You retain ownership of your pre-existing content, logos, branding, and materials provided to us.

What we own:

• We retain ownership of our proprietary code libraries, frameworks, tools, and reusable components used across projects.
• We retain the right to display your project in our portfolio, case studies, and marketing materials (unless otherwise agreed in writing).
• Our blog content, educational materials, templates, and digital products remain our intellectual property unless purchased with a transferable license.

If you require full exclusivity or a non-disclosure agreement (NDA), this must be agreed upon in writing before project commencement.

Our payment terms are as follows:

• Deposit: A 50% non-refundable deposit is required to begin work, unless otherwise stated in the Project Agreement.
• Milestone Payments: For larger projects, payments are divided into milestones. Each milestone must be paid before proceeding to the next phase.
• Final Payment: The remaining balance is due upon project completion and before final files are delivered.
• Late Payments: Invoices not paid within the due date may incur a late fee of 2% per month on the outstanding balance.
• Cancellation: If you cancel a project mid-way, you are responsible for payment for all work completed up to the cancellation date.
• Refunds: Deposits are non-refundable. Refunds for completed work are issued at our sole discretion.

To the fullest extent permitted by applicable law, Ibraa Agency shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.
• Loss of profits, revenue, data, or business opportunities resulting from project delays, technical issues, or third-party service disruptions.
• Issues arising from third-party services integrated into your project (e.g., hosting providers, payment gateways, APIs).
• Downtime or service interruptions of our platform (ibraa.biz.id) for maintenance or reasons beyond our control.

Our total liability for any claim arising from our Services is limited to the total amount paid by you for the specific project in question during the 12 months preceding the claim.

Ibraa Agency respects intellectual property rights and expects the same from our clients.

• You represent and warrant that any content, images, or materials you provide to us do not infringe upon third-party intellectual property rights.
• If you believe that content on our platform infringes your copyright, please contact us at legal@ibraa.biz.id with a detailed description of the alleged infringement.
• We will respond to valid DMCA takedown notices within 48 hours.

We treat all client information as confidential:

• Project details, business strategies, and proprietary information shared with us will not be disclosed to third parties without your consent.
• We may disclose information if required by law, court order, or government regulation.
• Our team members and contractors are bound by confidentiality agreements.
• Upon project completion, we will securely delete or return any sensitive client data upon request.

Either party may terminate a project agreement under the following conditions:

• By Client: You may terminate a project at any time by providing written notice. You will be invoiced for all work completed up to the termination date, including the non-refundable deposit.
• By Ibraa Agency: We reserve the right to terminate a project if:
  • Payment is more than 14 days overdue.
  • Communication becomes unworkable or abusive.
  • The project requirements change significantly beyond the original scope without a revised agreement.
  • You violate these Terms of Use.

Upon termination, we will deliver all completed work up to that point after receiving payment for said work.

Our platform and projects may integrate with third-party services including but not limited to:

• Hosting: Vercel, Cloudflare, AWS
• Authentication: Clerk
• Database: Convex
• Payments: Bank Transfer, Payment Gateways
• Communication: WhatsApp (Meta)

We are not responsible for the availability, terms, or privacy practices of these third-party services. Your use of such services is subject to their respective terms and policies.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles.

Any disputes arising from these Terms or our Services shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be settled in the courts of Jakarta, Indonesia.

For questions about these Terms of Use, please contact us:

• Email: legal@ibraa.biz.id
• WhatsApp: +62 856-0069-7366
• Website: ibraa.biz.id